GENERAL INFORMATION
By means of this legal notice, the Provincial Tourist Board of Granada makes available to its users the general information that the providers of information society services are obliged to make available, in compliance with Article 10 of Law 34/2002, of July 11, on information society services and electronic commerce.
We inform you that the website www.universolorca.com is owned by the Provincial Tourist Board of Granada, with C.I.F (Tax ID) number G-18255679 and whose registered office is located in Calle Cárcel Baja, number 3, zip code 18001, Granada. For contact and information purposes, the Granada Provincial Tourist Board provides the following e-mail address:
protecciondedatos@turgranada.es
The aim of the website is to provide the user with clear information about the services provided by the Provincial Tourist Board of Granada.
The Provincial Tourist Board of Granada is responsible for tourism-related activities, in accordance with the relevant legal provisions. Data processing, including the processing of personal data, is required in order to manage these tasks.This website offers a series of services together with information aimed at fulfilling the objectives related to the responsibilities of this autonomous body.
At all times, the Provincial Tourist Board of Granada uses personal data in accordance with current regulations on the Protection of Personal Data and, specifically, in compliance with the guiding principles of the processing of personal data established in Article 5 of the General Data Protection Regulation (GDPR).
To this end, and in order to effectively implement its Data Protection Policy, the Provincial Tourist Board of Granada has adopted security measures of a technical and organizational nature aimed at ensuring the integrity, confidentiality and availability of the personal data being processed, taking into account the current state of technology, the nature of such data and the risks to which it is exposed.
A. Contact details of the Data Protection Officer.
You may communicate any questions regarding the processing of your personal data to the Data Protection Officer at:
– Postal address:
Data Protection Officer
Patronato Provincial de Turismo de Granada
Calle Cárcel Baja, número 3,
18001 Granada
– Email address: protecciondedatos@turgranada.es
B. Data processing.
The different processes that include personal data and which are carried out by the Provincial Tourist Board of Granada are described in its Records of Processing Activities, which will contain at least:
– The identity and contact details of the person in charge.
– The purpose(s) of the processing.
– The description of the categories of persons concerned and personal data processed.
– Possible transfers of personal data, including international transfers.
– Where possible, the time limits laid down for the deletion of data and a general description of the technical and organizational security measures implemented.
– Through the following link you can view the aforementioned Records of Processing Activities:
http://www.dipgra.es/documentos/documentos-transparencia/135/A3_RES_176_REG_ACTIV_PRODATOS.pdf
C. Exercising your rights.
Any person whose personal data is processed by the Provincial Tourist Board of Granada, may exercise their rights of access, rectification, deletion (or right to be forgotten), opposition, withdrawal of consent if given, limitation of processing and portability of data in the cases and with the scope established by the applicable regulations in force.
C.1.- User information .
“Provincial Tourist Board of Granada”, hereinafter the DATA CONTROLLER, is responsible for the processing of your personal data and informs you that this data will be processed in accordance with the provisions of the regulations in force on personal data protection, the Regulation (EU) 2016/679 of April 27, 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data and its implementing regulations on the protection of personal data. It therefore provides you with the following information on the processing:
Purpose of processing: to maintain a relationship with the user regarding the provision of information and tourist promotion, both provincial and institutional. In order to process the data, the following activities are foreseen:
Forwarding of promotional or informative communications by e-mail, WhatsApp, SMS, or similar, social networks or by any other electronic or physical means which make it possible to carry out promotional or informative communications. These communications will be carried out by the DATA CONTROLLER and related to its activity, or by its collaborators. In this case, third parties will never have access to the personal data. Carrying out tourism studies, including statistical studies. Processing any request or any type of request that is made by the user through any of the forms of contact that are made available. Sending news, including the newsletter.
Data retention criteria: data shall be retained for as long as there is a mutual interest in maintaining the purpose of the processing. When it is no longer necessary for that purpose, the data shall be deleted using appropriate security measures to ensure either pseudonymization of the data or the total destruction of the same.
Updating the data: If there are any changes to your details, please inform us in writing as soon as possible so that we can keep your details up to date.
Communication of the data : The data will not be communicated to third parties, unless legally required to do so.
User rights:
– Right to withdraw consent at any time.
– Right of access, rectification, portability and deletion of your data and to limit or oppose processing.
– Right to lodge a complaint with the supervisory authority (www.agpd.es ) if you consider that the processing does not comply with the rules in force.
Contact details for the exercise of your rights: Point D
C.2. “Contact” tab.
The “Contact” tab is designed to allow users to make inquiries about the Board’s activity, the province’s tourist offer, tourist or tourism-related companies and professionals, public and semi-public bodies, access to the image bank, studies, news, the contracting party’s profile, transparency portal, etc.
Purpose of processing: to be able to respond to the doubts raised by users. In order to process the data, the following activities are foreseen:
Data retention criteria: data shall be retained for as long as there is a mutual interest in maintaining the purpose of the processing. When it is no longer necessary for that purpose, the data shall be deleted using appropriate security measures to ensure either pseudonymization of the data or the total destruction of the same.
Updating the data: If there are any changes to your details, please inform us in writing as soon as possible so that we can keep your details up to date.
Communication of the data: The data will not be communicated to third parties, unless legally required to do so.
Users’ rights:
– Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and to limit or oppose processing.
Right to lodge a complaint with the supervisory authority (www.agpd.es ) if you consider that the processing does not comply with the rules in force.
Contact details for the exercise of your rights: Point D
D. Contact details for the exercise of your rights
– Data Protection Officer
Patronato Provincial de Turismo de Granada
Calle Cárcel Baja, número 3,
18001 Granada
– Dirección electrónica: protecciondedatos@turgranada.es
E.- “Social Networks” Links.
The links that redirect from the website to different profiles in social networks such as Facebook, Instagram, Twitter, YouTube, Flickr, Google +, etc. that belong to the “Provincial Tourist Board of Granada” are designed so that users can access them directly and thus be able to interact, express opinions, ideas and other comments related to the entity, its services or products. The autonomous body, “Provincial Tourist Board of Granada”, is not responsible for the comments expressed, or the photos or videos published by the community of users, although it may veto, delete or remove comments, photos or videos it considers inappropriate or out of place. To find out who is the data controller for the different social networking platforms, see their own privacy policy
F.- Mandatory or optional nature of the information provided by the user
By marking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or in downloaded forms, you expressly accept, freely and unequivocally, that your data is necessary for the provider to respond to your request,. The inclusion of data in the remaining fields is voluntary. The user guarantees that the personal data provided to the DATA CONTROLLER is true, and is responsible for communicating any changes to them. The DATA CONTROLLER informs and expressly guarantees users that their personal data will under no circumstances be transferred to third parties, and that whenever any type of transfer of personal data is made, the express, informed and unequivocal consent of the users will be requested beforehand. All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the user. If not all the data is provided, there is no guarantee that the information and services provided will be completely tailored to your needs.
G. Security measures.
In accordance with the provisions of the regulations in force on personal data protection, the DATA CONTROLLER is complying with all the provisions of the GDPR and the LOPD for the processing of personal data for which it is responsible, especially with regard to the principles described in Article 5 of the GDPR and Article 4 of the LOPD. Therefore, data is processed in a lawful, fair and transparent manner in relation to the data subject, and in an appropriate and relevant way, and is limited to what is necessary in relation to the purposes for which it is being processed. The DATA CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of users and has communicated to them the appropriate information so that they can exercise said rights.
H. Links.
This privacy policy only applies to the www.universolorca.com website; it is not guaranteed when accessing this site through links from other sites, nor for links from this site to other websites.
I. Contents of the WEB.
It is forbidden to reproduce the content in whole or in part, including downloading it to any medium, without the express permission of the “Provincial Tourist Board of Granada”.
J. Changes to the Privacy Policy.
This Privacy Policy may be modified at any time in order to comply with current regulations on data protection. It is therefore recommended that you read it each time you use the services provided by the website.
COOKIE POLICY
A. Use of Cookies
The website www.universolorca.com uses ‘Cookies’, and other similar mechanisms (hereinafter, Cookies). Cookies are files sent to a browser by a web server to record the user’s activities on this website (hereinafter the Services). The main purpose of the Cookies is to give the user faster access to the selected Services. In addition, Cookies personalize the Services offered by the website, facilitating and offering each user information that is of interest to them or that may be of interest to them, in accordance with their use of the Services.
The www.universolorca.com website uses Cookies to personalize and facilitate user navigation as much as possible. Cookies are only associated with an anonymous user and his/her computer, and do not provide references that allow the user’s personal data to be deduced. The user can configure his or her browser to notify and reject the installation of Cookies sent by the website www.turgranada.es, without this affecting the user’s ability to access the content. However, we would like to point out that in this case, the quality of the functioning of the website may be diminished.
Users who register or who have logged in will be able to benefit from more personalized and profile-oriented services, thanks to the combination of data stored in cookies with personal data used at the time of registration. These users expressly authorize the use of this information for the indicated purpose, without prejudice to their right to reject or disable the use of cookies.
Likewise, the website www.universolorca.com will receive information on all the services requested by users, so that it can provide or offer information appropriate to the tastes and preferences of each user.
B. Type, purpose and function of Cookies.
Depending on their permanence, Cookies can be divided into session or permanent cookies. The former expire when the user closes the browser. The latter expire depending on when the purpose for which they are used is fulfilled or when they are deleted manually.
Additionally, depending on their purpose, Cookies can be classified as follows:
– Performance Cookies: This type of Cookie remembers your preferences for the tools included in the services, so you don’t have to reconfigure the service each time you visit. By way of example, this type includes:
– Video or audio player volume settings.
– The video transmission speeds are compatible with your browser.
– Items stored in the “shopping cart” in E-commerce Services such as stores.
– Geo-location Cookies: These Cookies are used to find out which country you are in when you request a Service. This Cookie is completely anonymous, and is only used to help target content to your location.
– Login Cookies: Login Cookies are generated once a user has registered or subsequently logged in, and are used to identify you on the Services for the following purposes:
– To keep the user identified so that, if you close a Service, the browser or the computer and at another time or another day you again access that Service, you will continue to be identified, thus facilitating navigation without having to identify yourself again. This functionality can be deleted if the user clicks on the “logout” functionality, so that this Cookie is deleted. In this case, the next time the user accesses the Service he or she will have to log in to be identified.
– To check if the user is authorized to access certain Services, for example, to participate in a contest, access a reserved web space, etc.
– Additionally, some Services may use social networking connectors such as Facebook or Twitter. When you sign up for a Service with social network credentials, you authorize the social network to store a permanent Cookie that remembers your identity and grants you access to the Services until it expires. You may delete this Cookie and revoke access to the Services via social networks by updating your preferences on the specific social network.
– Analytical Cookies: Each time a user visits a Service, a tool from an external provider generates an analytical Cookie on the user’s computer. This Cookie, which is only generated during the visit, will serve in future visits to the Services of www.universolorca.com to identify the visitor anonymously. The main objectives pursued are:
– To allow anonymous identification of users through the “Cookie” (identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trend over time.
– To anonymously identify the contents that are most visited and therefore more attractive to users.
– To understand if the user who is accessing is new or is visiting again.
Important: Unless you choose to register for a Service www.universolorca.com, the “Cookie” will never be associated with any personal identifiable information. Such Cookies will only be used for statistical purposes to help optimize the User’s experience on the site.
C. How to disable Cookies
It is normally possible to stop accepting Cookies from your browser, or to stop accepting Cookies from a particular Service.
All modern browsers allow you to change the Cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ section of your browser menu.
D. What happens if you disable Cookies
Some functionalities of the Services will be disabled, such as remaining identified, keeping your purchases in your “shopping cart” in an e-commerce Service, receiving information directed to your location or viewing certain videos.
E. Updates and Changes to the Privacy and Cookie Policy
The website www.universolorca.com may modify this Cookie Policy in accordance with legislative and regulatory requirements, or in order to adapt this policy to the instructions given by the Spanish Data Protection Agency, and therefore users are advised to visit it periodically.